privacy policyWe know your privacy matters, and we appreciate your trust in how we handle your personal information. This Privacy Policy explains how Happy Family Store collects, uses, and protects your data when you use our website, services, and applications.

The information we collect

We collect different types of personal information to provide our services and improve your experience. Personal data refers to any details that can identify you. This does not include anonymous data, where your identity has been removed.

Here’s what we may collect:

  • Identity details – Your name, username, marital status, title, date of birth, and gender.
  • Contact details – Your delivery and billing address, phone number, and email.
  • Financial details – Your bank account and payment card information.
  • Transaction history – Records of payments, purchases, and services you’ve used.
  • Technical data – Information like your IP address, browser type and version, device details, cookie IDs, and site access logs.
  • Profile data – Your login details, order history, preferences, feedback, and survey responses.
  • Marketing preferences – Your choices about receiving marketing from us and third parties.
  • Usage data – How you use our website, including browsing habits, abandoned carts, survey participation, wishlist activity, and interactions with emails or ads.

We also collect aggregated data, such as statistics on website usage. While this data is not personal, if we ever link it to identifiable information, we treat it as personal data and handle it accordingly.

If you don’t provide your personal information

Sometimes, we must collect certain personal data—either because the law requires it or because it’s necessary for a contract with you. If you don’t provide the requested information, we may not be able to process your order or deliver our services. In such cases, we might have to cancel your order or service, but we’ll always let you know if that happens.

How we collect your personal information

We gather your personal data in different ways, including:

  • Directly from you – You provide information when you:
    • Place an order or apply for our services.
    • Create an account on our website.
    • Subscribe to updates or newsletters.
    • Interact with us on social media.
    • Request marketing materials.
    • Take part in promotions, surveys, or competitions.
    • Send feedback or make a complaint.
  • Automatically through technology – When you visit our website, we may collect technical data about your device, browsing habits, and interactions. This happens through cookies, server logs, and similar tracking tools. These help us improve your experience and personalise our services.

How we use your personal information

We use your data to enhance your experience and ensure smooth service. This includes:

  • Processing orders and deliveries – We use your details to manage purchases, process payments, arrange deliveries, and keep you updated about your orders.
  • Staying in touch – We may contact you via phone, email, or chat to provide support, share updates, or answer any queries.
  • Advertising and marketing – We may show you personalised offers, promotions, and ads based on your interests.
  • Tailoring recommendations – Your data helps us suggest relevant products, features, or services that match your preferences.
  • Handling medical information with care – If we collect medical data, it is used only to provide our health and pharmacy services. This information remains strictly confidential and is never shared unless legally required.

Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve your experience, and personalise content, including ads based on your browsing habits. We use cookies to analyse website traffic, enhance functionality, and remember your preferences for a smoother experience. Some cookies are essential for the website to work, while others help us track how visitors interact with our site or show relevant ads.

We may use third-party services like Google Analytics and Facebook Ads to understand visitor behaviour and improve advertising. These cookies help tailor ads to your interests, but you can opt out at any time. You can also manage cookie settings in your browser, though blocking some cookies may affect website performance.

Third-party links

Our website may contain links to third-party sites. These are provided for convenience, but we do not control their privacy policies. Before sharing your information, we advise you to review their policies to understand how they handle your data.

Sharing your personal information

We may share your personal data with third parties when necessary to provide our services or when required by law. This includes:

  • Service providers – To process and deliver your orders, we may share details such as your name, age, and postal address with couriers or logistics partners.
  • Marketing (with your consent) – If you have agreed, we may share your details with trusted third parties for marketing purposes.
  • Legal obligations – We may disclose your data to regulatory bodies or law enforcement if legally required.
  • Fraud prevention – We may share information to detect and prevent fraud, ensuring the safety of our customers and business.

Your privacy is important, and we never sell your data. We only share it when absolutely necessary to provide you with the best possible service.

How long we keep your data

We only keep your personal information for as long as necessary to provide our services and meet legal, accounting, or regulatory requirements.

In some cases, we may need to store your data for longer due to legal or regulatory obligations. However, if you’ve opted in to receive marketing communications, we will keep your details until you unsubscribe or withdraw consent. You can contact us at any time to update your preferences.

Once the retention period ends, we will delete or anonymise your data. If anonymised, it may be used for statistical analysis or business planning in a way that does not identify you.

Your legal rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have rights over your personal data. These include:

  • Access – You can request a copy of the personal information we hold about you.
  • Correction – You can ask us to correct inaccurate or incomplete details.
  • Restriction – You can ask us to limit how we use your data.
  • Erasure (Right to be forgotten) – You can request the deletion of your data in certain circumstances.
  • Data portability – You can ask for your data in a structured format to transfer elsewhere.
  • Objection – You can object to how we use your personal information.

For security reasons, we may need you to provide proof of identity before processing your request. This ensures we do not share personal information with anyone who is not authorised to receive it.

We aim to respond to all requests within one month of receiving identification. There is no fee to access your data or exercise these rights, but we may charge a reasonable fee if a request is excessive, repetitive, or unfounded.

To exercise your rights, please contact us by email, clearly stating your name and ‘data request’ in the subject line.

Minors

Our services are not intended for children under 16. We do not knowingly collect or process personal data from individuals under this age in compliance with UK data protection laws. If we discover that a minor has provided personal information without parental consent, we will take steps to delete the data.

Parents or guardians who believe their child’s data has been shared with us should contact us immediately, and we will ensure it is removed.

How we protect your personal information

We take all reasonable steps to keep your data secure and protect it in line with this policy. Information you provide is transferred securely through our website—always check for the padlock symbol and “https” in the URL to confirm a secure connection.

While we do our best to safeguard your data, internet transmissions are not entirely risk-free. Any information sent to our site is at your own risk, but once received, we apply strict security measures to prevent unauthorised access. Your data is stored on secure servers, and if you have a password for certain site features, it’s your responsibility to keep it confidential. We recommend never sharing it with anyone.

Updates to our privacy policy

We may update this Privacy Policy from time to time without prior notice. The version published on our website at the time of your visit will apply to your use of our services.

We recommend checking this policy regularly to stay informed about how we collect, use, and protect your personal data.

Contact us

If you have any questions about your privacy or how we handle your personal data, please get in touch. You can contact us by phone, through our contact form, or at our address. We’re happy to help with any concerns or inquiries about our website and services.

Stretford, Manchester, M17 8AA, United Kingdom
+44 161 749 1734
[email protected]